Key Account Manager | Mid | Careers

Key Account Manager | Mid

Full Time

hybrid

Sales

Vilnius

At Nord Security’s B2B team, we build cybersecurity products that enable businesses to protect themselves and their data.

From product and engineering to sales, marketing, and data — our teams work closely together to deliver secure, scalable solutions trusted by companies around the world.

Your impact? Empowering businesses everywhere to keep their people, systems, and data safe.

The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector.

Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.

Main Responsibilities

Develop and maintain strong relationships with key customers to understand their business needs and objectives;
Provide ongoing account management and sales support to the existing customer base to ensure their retention;
Identify and pursue new sales opportunities within existing accounts;
Keep customers informed about product updates, new features, and enhancements;
Manage customer relationship data effectively within the CRM system (e.g.., Salesforce);
Collaborate cross-functionally with other departments to ensure customer success and satisfaction;
Document processes, customer interactions, and best practices to ensure knowledge sharing and consistency;
Contribute to the continuous improvement of customer engagement strategies and initiatives.

Core Requirements

Strong knowledge of customer relationship management and sales principles;
Proven experience in a B2B or sales environment, preferably in technology or SaaS sectors;
Excellent written and verbal communication skills in English;
Ability to understand customer needs, deliver value, and build long-term partnerships;
Proactive, self-motivated, and capable of identifying upsell and cross-sell opportunities of different B2B products;
Experience using CRM software (e.g., Salesforce) is a plus;
Strong organizational and time management skills.

Bonus Points For

Experience working with B2B SaaS products;
Familiarity with the full sales cycle and account management processes;
Understanding of business and technical aspects of SaaS solutions;
Ability to thrive in a team-oriented and collaborative setting.

Salary Range

Gross Salary 2500-3600 EUR/Month. The bonuses will be paid based on the results achieved.

Perks we offer

Our global mission fuels our drive. But when you need that extra push - here’s a list of things to look forward to.

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Sales

Vilnius

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Nord Security is committed to building an inclusive workplace with a diversity of backgrounds. We welcome applications from people of all ages, gender identities, sexual orientations, racial identities, ethnicities, religious beliefs, and disability statuses. To reduce the chance of unconscious bias, you may submit your CV without a photograph or other redundant information like age or marital status.

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Our values

Our values are rooted in the actions of our people. They describe how we solve problems, make decisions, and ultimately - reach our goals as a team.