Retention Systems Manager | Mid
Full Time
hybrid
Data, Research & Insights
Vilnius
The Data, Research, and Insights department possesses a growth mindset based on insightful data. We enjoy performing statistical analyses with Looker, BigQuery, Google Analytics, and Tableau to conclude product or customer experience improvement.
Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can.
NordVPN is the fastest VPN and the most trusted online security solution on the planet. NordVPN protects your internet traffic with next-generation encryption, being the preferred tool of activists and privacy-conscious individuals around the globe.
Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!
Main Responsibilities
- Building, improving, and optimizing automated email marketing campaigns and customer journey flows (onboarding, retention, win-back campaigns using the Braze marketing automation platform).
- Managing and executing engaging in-app messaging campaigns.
- Defining audience segments, systematically experimenting with promotional offers, personalizing content and timing in order to maximize results.
Core Requirements
- Exceptional mathematical thinking - the ability to analyze problems and complex issues, identify patterns, apply logical reasoning and systemic approach.
- Highly developed critical thinking and problem-solving skills.
- At least 2-3 years of direct marketing or CRM experience, ideally with automation platforms such as Braze, Klaviyo, Iterable, OneSignal, CleverTap, ActiveCampaign or similar.
- Notable attention to detail, ensuring all campaigns meet the highest standards of quality and accuracy.
- Strong commitment and an attentive, meticulous attitude toward every detail.
- The ability to quickly learn and adapt to new technologies and changing environments.
Salary Range
- Gross salary 2600 - 3500 EUR/Month.
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Data, Research & Insights
Vilnius
Our values
Our values are rooted in the actions of our people. They describe how we solve problems, make decisions, and ultimately - reach our goals as a team.
Future shapers
Always hungry for the new big thing. Pushing the boundaries and finding innovative solutions.
Restless achievers
There’s no impossible - an obstacle is often an opportunity. We sometimes fail, but we learn quickly and find a way to reach our goals.
Self-movers
We care about what happens in our company and take care of things without being asked.