Account Manager | Mid | Careers

Account Manager | Mid

hybrid

Sales

Vilnius / Kaunas

At Nord Security’s B2B team, we build cybersecurity products that enable businesses to protect themselves and their data.

From product and engineering to sales, marketing, and data — our teams work closely together to deliver secure, scalable solutions trusted by companies around the world.

Your impact? Empowering businesses everywhere to keep their people, systems, and data safe.

Main Responsibilities

High-volume Account Management: Serve as the primary point of contact for a large portfolio of SMB customers (primarily US-based), managing relationships efficiently to ensure rapid onboarding, activation, and swift product adoption.
Retention & Churn Mitigation: Proactively manage the renewal cycle of all accounts, executing a high-volume, standardized renewal process to minimize churn and maximize the number of successful, on-time renewals.
Transactional Growth: Identify and execute clear upsell and expansion opportunities within the existing client portfolio, focusing on quick-win transactions that align with immediate SMB needs.
Relationship Management: Foster strong relationships with strategic accounts and take proactive steps to nurture them for future growth.
Multi-product Ownership: Became an expert in several cybersecurity products, identify cross-sell opportunities, and grow a multi-product client portfolio.
Data-driven action: Analyze customer usage and health data to quickly segment accounts, prioritize outreach, and execute scalable strategies to ensure portfolio growth.
CRM Excellence: Maintain operational hygiene across different tools (e.g., Salesforce), ensuring all opportunities, activities, and account information are consistently updated to guarantee data accuracy and facilitate effective sales forecasting and management.
Cross-Functional Collaboration: Partner effectively with Marketing, Technical, and Legal teams to advocate for customers' needs and help with process automations.

Core Requirements

Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment
Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts
Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
Self-motivated, directed, adaptable, gritty, driven, and resourceful.A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences.
Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
Ability to work independently while also collaborating effectively with diverse teams.
Strong organizational skills and the ability to effectively manage multiple priorities simultaneously.

Bonus Points For

Previous experience in a SaaS sales or Account/Customer Success field
Fluency in additional languages beyond English
Proven experience with CRM software (e.g., Salesforce).

Salary Range

Gross Salary 2400 - 3200 EUR/Month + bonuses based on quota attainment

Perks we offer

Our global mission fuels our drive. But when you need that extra push - here’s a list of things to look forward to.

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Sales

Vilnius / Kaunas

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