Main Responsibilities

• Oversee the development and execution of account success strategies across an extensive, diverse portfolio of  SMB clients, ensuring alignment with company objectives and best practices;
• Develop and execute tactical plans to drive customer retention, account expansion, and product adoption, leveraging automation, data-driven strategies, and tools (SalesForce, Gong, Looker, Salesloft) to maximize efficiency and impact;
• Serve as the lead point of contact for SMB customer account management matters;
• Build strong relationships with high potential SMB clients with a focus on driving satisfaction, retention, and long-term growth and expansion opportunities;
• Ensure a seamless experience for the customer during product adoption and deployment;
• Work on customer agreements and renewals while managing sales pipeline and at-risk accounts;
• Report to the management on account status and customer insights.

Core Requirements

• B2B account management experience or similar experience in leading customer engagements with positive outcomes (ideally at least 2-3 years of experience, working with international B2B/SMB);
• Proven ability to communicate, present, and influence key stakeholders at all levels of an organization, including managers and C-level executives;
• Experience managing multiple projects and an extensive portfolio of SMB clients while keeping a sharp focus on detail;
• Knowledge of CRM software (e.g., Salesforce, HubSpot);
• Strong business acumen and negotiation skills;
• Excellence in written and verbal English communication skills;
• A data-driven approach to sales and knowledge or experience in key sales/mailing tools.

Bonus Points For

• Having prior experience in the technology sector with SaaS products;
• Building automated sales processes and communication strategies.

Salary Range

• Gross Salary 2400-4000 EUR/Month.