Main Responsibilities

• Customer Support:
Provide outstanding service via email, chat, and social media platforms, addressing inquiries about products, orders, and delivery.
Resolve customer issues promptly, including tracking shipments, handling returns/exchanges, and processing refunds.
• Offer product recommendations based on customer needs, aligned with our expertise in health and supplements.
• Order & Logistics Management:
Track and manage customer orders to ensure accurate and timely delivery.
Handle stock transfers between warehouses to maintain inventory levels.
Collaborate with courier companies to resolve shipping issues and ensure efficient delivery.
• Work closely with fulfillment partners to streamline operations and address any discrepancies.
• Team Collaboration:
Communicate customer feedback and operational challenges with internal teams to improve processes and services.
Maintain detailed records of customer interactions, orders, and logistics for continuous optimization.

Core Requirements

• Fluency in written and spoken English.
• Previous experience in customer support and/or logistics, ideally in e-commerce or a related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks.
• A proactive and problem-solving mindset, with the ability to work independently.
• Interest in health and wellness, particularly supplements, is a plus.
• Ability to work evening shifts.

Salary Range

• Gross Salary 553 – 752 EUR/Month (part-time job)