Customer Lifecycle Manager | Mid-senior

Salary change after probation

hybrid

Marketing

Vilnius

Come aboard with Saily, our new eSIM service designed for travelers and explorers! We’re bringing our expertise in cybersecurity to an essential product that makes travel effortless and more sustainable while avoiding unexpected roaming costs. Becoming #3 globally in less than a year, and on a steep growth trajectory to number one. Join the Saily crew to build technology that connects the world.

We are currently looking for a team member to join Saily’s Commercial team. We are responsible for Saily’s commercial success through developing offering models, campaigns and new business opportunities. Engagement that enhances business growth is key, thus we thoroughly listen to our customers' needs, analyze data, track market trends and competition. This role will be responsible for growing revenue from existing customers. If you enjoy diving into customers' behavior and are capable of turning data into action, you are welcome to apply.

Main Responsibilities

Collaborate on customer lifecycle strategies that drive engagement, up-/cross-sell and retention.
Set up trigger based communication flows across customer lifecycle - onboarding, engagement, retention, and win-back - using a marketing automation platform.
Continuously test and optimize messaging, offers, frequency, and channel mix (email, in-app, push notifications) to maximize customer value, boost engagement and reduce churn.
Collaborate with marketing, product, data teams to balance business growth with exceptional customer experience.
Gather and analyze customer feedback to identify pain points and adjust communication accordingly.
Stay informed on industry trends and best practices in lifecycle marketing, automation, and customer value management.

Core Requirements

Successful previous experience in a similar role in Customer Value Management, CRM, or Lifecycle Marketing fields, preferably in telecom, travel, or other subscription-based businesses.
Experience with CRM tools and marketing automation platforms: Braze (preferably), Salesforce, Iterable or similar.
Analytical, result-oriented mindset and proven ability to interpret data and turn insights into actions.
Proven ability to collaborate cross-functionally with colleagues of diverse seniority.
Self-starter who thrives in a fast-paced, high-growth environment.

Salary Range

Gross Salary 3100-4800 EUR/Month.

Apply for this job

Marketing

Vilnius

Full name

Phone number

Link to profile

Your city

Resume (optional)

Are you based in Vilnius or Kaunas and can to work from there?

Customer Lifecycle Manager/Retention role

Which marketing automation tools have you worked with?

Tell us more about your experience with setting up marketing automation flows. What types of campaigns have you implemented?

Nord Security is committed to building an inclusive workplace with a diversity of backgrounds. We welcome applications from people of all ages, gender identities, sexual orientations, racial identities, ethnicities, religious beliefs, and disability statuses. To reduce the chance of unconscious bias, you may submit your CV without a photograph or other redundant information like age or marital status.

By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. .

By filling in this form you confirm that you have read and understood the Privacy Notice for Recruitment Candidates.

I consent that Nord Security can contact me about future job opportunities for up to 3 years.

Our values

Our values are rooted in the actions of our people. They describe how we solve problems, make decisions, and ultimately - reach our goals as a team.

amazing picture about the company values

Future shapers

Always hungry for the new big thing. Pushing the boundaries and finding innovative solutions.

Restless achievers

There’s no impossible - an obstacle is often an opportunity. We sometimes fail, but we learn quickly and find a way to reach our goals.

Self-movers

We care about what happens in our company and take care of things without being asked.