Customer Retention Manager | Email Marketing | Mid

hybrid

Marketing

Vilnius

The world’s most advanced VPN, and a whole lot more.

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

Your impact? Helping millions take back control of their online security, privacy, and data.

Main Responsibilities

Generate insights and data-driven ideas for customer loyalty and retention
Prepare and execute marketing communication plans for existing users: sales promotion activities, brand and product communication
Create briefs and initiate tasks for content and design teams to produce high-performing marketing communications for customers
Perform day-to-day email and in-app notification marketing activities, including user communication building, testing, and improvement
Track and report key metrics while suggesting ideas for improvement
Cross-team collaboration: Partner with product, legal, reputation, and other marketing teams to align lifecycle communications with business goals.

Core Requirements

3+ years of experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role
Higher education background in marketing, international business, communication, consumer psychology, or user behavior
Experience in planning and executing initiatives across onboarding, activation & engagement, cross-sell, and retention.
Hands-on experience with direct marketing channels including email, push, and in-app notifications
Experience in working with user segments and target groups to optimize communication effectiveness
Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks. Effective communications with colleagues and senior leaders
Fluency in English.

Salary Range

Gross salary 2700 - 3700 EUR/Month

Perks we offer

Our global mission fuels our drive. But when you need that extra push - here’s a list of things to look forward to.

Apply for this job

Marketing

Vilnius

Full name

Phone number

Link to profile

Your city

Resume (optional)

Nord Security is committed to building an inclusive workplace with a diversity of backgrounds. We welcome applications from people of all ages, gender identities, sexual orientations, racial identities, ethnicities, religious beliefs, and disability statuses. To reduce the chance of unconscious bias, you may submit your CV without a photograph or other redundant information like age or marital status.

We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance.

By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. .

By filling in this form you confirm that you have read and understood the Privacy Notice for Recruitment Candidates.

I consent that Nord Security can contact me about future job opportunities for up to 3 years.

Our values

Our values are rooted in the actions of our people. They describe how we solve problems, make decisions, and ultimately - reach our goals as a team.