Customer Success Manager

Vilnius

Hybrid

The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector.

Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.

As a Customer Success Manager (Active Sales), you’ll bridge the gap between customer success and sales. You’ll proactively engage with our active customers, using targeted questions to deeply understand their organization, product usage, and desired outcomes. Through meaningful conversations and data-driven insights, you’ll identify opportunities for upselling, upgrading, and fostering long-term partnerships.

This is a strategic role where you’ll collaborate closely with our Account Management team, laying the groundwork for future growth opportunities.

Main Responsibilities:

Proactive Customer Outreach: Engage with active customers through calls, emails, and other communication channels to explore their goals and challenges.
Opportunity Identification: Analyze customer needs, usage patterns, and organizational goals to uncover upsell, cross-sell, and upgrade opportunities.
Targeted Questioning: Conduct thoughtful discussions to understand customers’ current and desired outcomes, aligning them with our solutions.
Collaboration with Account Management: Share insights and opportunities with the Account Management team for seamless handoffs and long-term planning.
Data-Driven Decision Making: Leverage tools like Salesforce and sales analytics platforms to analyze customer data and identify trends.
Process Optimization: Contribute to refining workflows and outreach strategies for maximum impact.

Core Requirements:

Proven experience in customer success, account development, or inside sales roles.
Fluent English (written and verbal) with excellent communication and active listening skills.
Analytical mindset with the ability to manage and interpret large customer data sets.
Proficiency with Salesforce and sales tools for outreach and tracking.
Ability to work autonomously while collaborating effectively with cross-functional teams.
Goal-oriented with a passion for delivering value and driving growth.
Experience with active sales workflows.
Strong organizational skills and attention to detail.
Experience working with B2B clients and understanding their unique needs and workflows.

Salary Range:

Gross Salary 1490- 2480 EUR/Month. The bonuses will be paid based on the results achieved.

Data Handling

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After you apply

Our recruitment process differs depending on specific positions and/or hiring teams. However, it tends to include the following three main stages and usually doesn’t exceed any more than five steps.

Step 1.

Get to know

The goal of the first step is to get to know each other better. So during that, we talk more about the role and ask you to share your story.

Step 2.

Technical evaluation

We test each applicant's technical knowledge and problem-solving ability through various assessments.

Step 3.

Meet the team

The final step is for you to meet the team, discuss your task, and dig deeper into the role you’re applying for. If everyone’s happy with the result, the closing step will be the offer.

We Offer

Apply now

Find out why our employees choose Nord Security

Nord Security is a world-leading cybersecurity solutions provider. We aim to shape a more trusted and peaceful online future for people everywhere. To achieve this goal, we’ve built a like-minded community of over 1000 cybersecurity and tech experts driven by Nord values. And we’re always looking to expand our team of: