Mid - Senior Data Analyst (VPN Quality team)

WarsawNordVPNInfrastructureFull Time

Nord Security is a leading cybersecurity solutions provider with the product family of five advanced cybersecurity solutions: NordVPN, NordLayer, NordPass, NordLocker, and NordWL. We have one true goal - to give true online privacy and security to as many people as we can. NordVPN - fastest VPN on the planet, built to protect your online traffic and privacy with next-generation encryption. We're the ones behind the product, affecting and following how it changes. Providing support in the front row and delivering software-defined solutions are just some of our goals. Our Infrastructure team is passionate about solving complex system, storage, and network problems using automation and software-defined solutions. The Team We believe that businesses can serve best by providing smart and innovative use of modern web technology to its users. We also agree that the core elements of success are the encouragement of professional growth, individual initiative as well a deep understanding of our users and business challenges. We’re looking for a Data Analyst to join our VPN quality team in the infrastructure department to help to understand VPN services quality by identifying data that will be used for data monitoring and to help to implement new data points for quality tracking. You will be translating numbers into findings, taking action, and understanding results. It's that simple. Yet, it’s that difficult. Your role will be crucial in identifying opportunities how business problems can be transformed into sustainable future-proof solutions. Tool stack we juggle git, SQL, Tableau, Looker or Grafana,  Python (pandas, pyspark, matplotlib, etc.) and R on Jupyter Notebook. We analyze and create tools to monitor quality of VPN services by identifying KPI’s that should be tracked. Also we create automated tools that allow us to collect data about connection quality, connection success rates, speed quality and many other quality metrics. So, what about your role in our team?

What You Will Do

  • Partner with product, core, infrastructure and engineering professionals to understand, improve and optimize VPN services quality;
  • Provide valuable insights and analysis based on field data and research, advocate data-driven decision making from product discovery stage to post-release hyper-care;
  • Identify, analyze, and interpret trends or patterns in complex data sets; analyze core and experimental data and metrics; identify metrics and KPI’s that should be used for quality monitoring; draw conclusions and suggestions; assist in prioritizing ideas and hypotheses; monitor and audit data quality;
  • Build advanced reusable dashboards and custom reports for key product metrics and experiments. Present analysis reports to the team and stakeholders;
  • Locate and define new process improvement opportunities. Identify areas to increase efficiency and automation of quality monitoring processes;
  • Collaborate with data science and product teams on best practices and professional growth;
  • Investigate web content accessibility issues with VPN usage (content access, captcha, censorship issues).

What We Expect

  • Strong knowledge of and experience with databases (SQL, NoSQL etc), programming (Python, Jupyter Notebook or ETL frameworks);
  • 2y+ experience in data analysis and analytical tools  or reporting packages (eg. Tableau, Looker, Grafana);
  • Proven experience in  statistical methodologies and data analysis techniques, excellent numerical and analytical skills;
  • Deep knowledge of data models, analysis methods, and best practices;
  • Team-spirited, curious, proactive, and able to work in a fast-paced environment;
  • Self-motivated and self-managing, with great organizational skills and eager to learn. Effective communication skills: present ideas, discuss, achieve consensus and buy-ins, communicate progress;
  • Ability to clearly and effectively present analysis and insights to the team and stakeholders by using clear graphical representations and data visualizations;
  • Experience with Kibana is a plus;
  • Experience working in a cross-functional team is a plus.
 What We Offer

 • Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand, at no charge; 
Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential; 
Health benefits. Online workouts, consultations, programs to improve mental health to feel and be your best;
Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check; 
Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us; 
Additional paid leave. Additional days are covered by us in cases of illness or special occasions; 
Flexibility. Flexible working time arrangement;  
Salary. We are open to discuss salaries based on your skills.

Apply now


By filling out this form, you agree that your data will be processed by Nord Security for recruitment purposes. You can withdraw your consent to the processing at any time. For more information, please read our Privacy Policy.