Data Analyst (Customer Retention)



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The Data, Research, and Insights department possesses a growth mindset based on insightful data. We enjoy performing statistical analyses with Looker, B Query, Google Analytics, and Tableau to conclude product or customer experience improvement.

Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can.

NordVPN is the fastest VPN and the most trusted online security solution on the planet. NordVPN protects your internet traffic with next-generation encryption, being the preferred tool of activists and privacy-conscious individuals around the globe.

Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

  • Build dashboards and analyze customer behaviour in response to different email marketing initiatives;
  • Measure results of different initiatives (promotions, pricing, value creation, engagement), draw conclusions, insights and suggestions for new initiatives;
  • Collaborate closely with the whole Retention team to create and interpret different customer engagement or retention tests/actions;
  • Help to define and calculate KPIs and key metrics for the team, monitor them in automated reports and dashboards;
  • Execute ad-hoc analyses.

Core Requirements

  • Passion for mathematics, coupled with exceptional logical thinking to detect principles and patterns of consumer behavior from complex data.
  • Self-motivated to dig and derive complex data to see the big picture while noticing details;
  • Solid understanding of SQL (Google BigQuery as an advantage) and experience with dashboarding tools (e.g. Looker, PowerBI, Tableau, etc.);
  • Experience in data analysis;
  • Experience in performing A/B tests, usability tests, or user research would be an advantage;
  • Curiosity and drive to learn, interest in human behavior and digital marketing;
  • Ability to communicate and use the latest data visualization techniques to make patterns visible even for not-so-data-nerdy colleagues;
  • Teamwork, openness to giving and receiving feedback, willingness to share knowledge;
  • Holistic thinking, open minded and ‘can do’ attitude.

Salary Range

  • Gross salary 1990-3600 EUR/Month.

Data Handling

Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes.

After you apply

Our recruitment process differs depending on specific positions and/or hiring teams. However, it tends to include the following three main stages and usually doesn’t exceed any more than five steps.

Step 1.

Get to know

The goal of the first step is to get to know each other better. So during that, we talk more about the role and ask you to share your story.

Step 2.

Technical evaluation

We test each applicant's technical knowledge and problem-solving ability through various assessments.

Step 3.

Meet the team

The final step is for you to meet the team, discuss your task, and dig deeper into the role you’re applying for. If everyone’s happy with the result, the closing step will be the offer.

We Offer

Apply now


Nord Security is committed to building an inclusive workplace with a diversity of backgrounds. We welcome applications from people of all ages, gender identities, sexual orientations, racial identities, ethnicities, religious beliefs, and disability statuses. To reduce the chance of unconscious bias, you may submit your CV without a photograph or other redundant information like age or marital status.

By filling in this form you confirm that you have read and understood the Privacy Notice for Recruitment Candidates.

Nord Security is a world-leading cybersecurity solutions provider. We aim to shape a more trusted and peaceful online future for people everywhere. To achieve this goal, we’ve built a like-minded community of over 1000 cybersecurity and tech experts driven by Nord values. And we’re always looking to expand our team of: