Customer Success Manager - Day/evening/night/weekend shifts
Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can. NordVPN Teams is a cloud-based VPN for business from the world’s most advanced VPN service provider, NordVPN. NordVPN Teams has a full range of features to ensure convenience and powerful digital protection for organizations of all sizes, freelancers, and remote teams. NordVPN Teams offers advanced 256-bit encryption, secure remote access, malware blocking, two-factor authentication, unsecured traffic prevention, automatic connection on Wi-Fi networks, and 24/7 customer support.
What You Will Do
- A bit of the usual - give joy to business customers by solving their queries;
- Ensure excellent customer experience;Interpret and fine-tune the business customer success process performance;
- Bring real business customer pains and translate them to the team;Have a real effect on how the products changes;
- Have an impact on selling additional products;
- Work alongside TOP tech talent.
What We Expect
- Previous experience in Customer Support is an advantage;
- Experience/knowledge in basic networking is an advantage;
- Working full-time (day/evening/night/weekend shifts);
- Thunder in your heart and Fire in your eyes;
- You’re looking for a real opportunity to grow;
- You’ve shown you can enslave customers hearts to leave Top Review everywhere;
- Work during the day/evening/night, but care for the project when it needs you;
- Have a Chemical X within you which sets you apart. (Tell us what that is).
What We Offer
- Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand, at no charge;
- Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
- Health benefits. Private health insurance, online workouts, consultations, programs to improve mental health to feel and be your best;
- Team spirit. Online team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
- More free time. Stay with us and additional vacation days will be added to your calendar;
- Salary. Gross salary 745 EUR/month.