Lead Technical Quality of Service Specialist
Vilnius or Kaunas
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Hybrid
Main Responsibilities
- Partner with product, core, infrastructure, and engineering professionals to understand, improve, and optimize VPN services.
- Lead a team of QoS specialists by demonstrating the right mindset, dedication, and problem-solving skills.
- Plan work, develop team processes, and constantly look for ways to improve the team's performance.
- Identify, analyze, and interpret trends or patterns in data sets; analyze core and experimental data and metrics; identify metrics that should be used for quality monitoring; draw conclusions and make suggestions.
- Monitor and audit data quality; prepare status reports by gathering, analyzing, and summarizing relevant information; present reports to the team.
- Identify opportunities for automation to reduce manual work and contribute to the automation of manual tasks.
- Collaborate with other business units to understand how automation can improve workflows.
- You will have an opportunity to develop analytical skills and build a track record for the PM position in the future.
Core Requirements
- Curiosity and proactive approach to understanding how things work, with a focus on identifying improvements to create better value for the product and end users.
- Strong sense of duty, empathy for users, and a drive to solve their problems and ensure satisfaction with product quality.
- Self-motivated and self-managing, with a high attention to detail, a drive to enhance product quality, eagerness to learn, and a positive, can-do attitude.
- Experience in leading teams, including overseeing tasks, guiding team members, and driving successful outcomes in a collaborative environment
- A strong sense of responsibility and commitment to our users, ensuring their needs are prioritized.
- Team-oriented, proactive, and able to thrive in a fast-paced environment.
- Excellent communication skills, including the ability to present ideas, facilitate discussions, achieve consensus, gain buy-ins, and effectively communicate progress.
- Proficiency in presenting analysis and findings to team members using graphical representations and data visualizations.
- Experience working in cross-functional teams is highly valued.
- Familiarity with data visualization tools such as Tableau, Looker, or similar is a plus.
Salary range
- Monthly gross salary from 3310-4140 EUR
Data Handling
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After you apply
Our recruitment process differs depending on specific positions and/or hiring teams. However, it tends to include the following three main stages and usually doesn’t exceed any more than five steps.
Step 1.
Get to know
The goal of the first step is to get to know each other better. So during that, we talk more about the role and ask you to share your story.
Step 2.
Technical evaluation
We test each applicant's technical knowledge and problem-solving ability through various assessments.
Step 3.
Meet the team
The final step is for you to meet the team, discuss your task, and dig deeper into the role you’re applying for. If everyone’s happy with the result, the closing step will be the offer.
We Offer
We Offer
Apply now
Find out why our employees choose Nord Security
Nord Security is a world-leading cybersecurity solutions provider. We aim to shape a more trusted and peaceful online future for people everywhere. To achieve this goal, we’ve built a like-minded community of over 1000 cybersecurity and tech experts driven by Nord values. And we’re always looking to expand our team of:
