Technical Quality of Service Specialist

KaunasNordVPNInfrastructureFull Time

Nord Security is a leading cybersecurity solutions provider with the product family of five advanced cybersecurity solutions: NordVPN, NordLayer, NordPass, NordLocker, and NordWL. We have one true goal - to give true online privacy and security to as many people as we can. NordVPN - fastest VPN on the planet, built to protect your online traffic and privacy with next-generation encryption. We're the ones behind the product, affecting and following how it changes. Providing support in the front row and delivering software-defined solutions are just some of our goals. Our Infrastructure team is passionate about solving complex system, storage, and network problems using automation and software-defined solutions.

What You Will Do

  • Partner with product, core, infrastructure, and engineering professionals to understand, improve and optimize VPN services quality;
  • Identify, analyze, and interpret trends or patterns in data sets; analyze core and experimental data and metrics; identify metrics that should be used for quality monitoring; draw conclusions and suggestions;
  • Monitor and audit data quality; prepare status reports by gathering, analyzing, and summarizing relevant information; present reports to the team;
  • Identify opportunities for automation to reduce manual work and contribute to the automation of the manual work;
  • Collaborate with other business units to understand how automation can improve workflow;
  • You will have an opportunity to develop analytical skills and build a track record for the PM position in the future.

What We Expect

  • Curious about how things work with attitude to find out possible improvements on how to create better value for product & end user; 
  • Self-motivated and self-managing, with attention to details, keen to improve product quality, eagerness to learn, and possible to do attitude; 
  • Responsibility and a sense of duty before our users;
  • Team-spirited, proactive, and able to work in a fast-paced environment;
  • Effective communication skills: present ideas, discuss, achieve consensus and buy-ins, and communicate progress;
  • Ability to present analysis and findings to the team members by using graphical representations and data visualizations;
  • Experience working in a cross-functional team is a plus;
  • Experience with Tableau, Looker, or similar tooling is a plus.

What We Offer

  • Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
  • Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
  • Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
  • Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
  • More free time. Stay with us and additional vacation days will be added to your calendar;
  • Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
  • Flexibility. Flexible working time arrangement;
  • Gross salary 1490 - 1980 EUR/month.

Apply now


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